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KMID : 0806120070370030401
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대한간호학회지
2007 Volume.37 No. 3 p.401 ~ p.413
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Development and Application of Nursing Service Quality Indicators in Nursing Homes
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Chung Jane
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Abstract
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Purpose:This study was designed to develop Nursing Service Quality Indicators(NSQIs) in nursing homes that would lead to an appropriate evaluation and improvement of nursing service quality.
Methods:The preliminary NSQIs were developed through literature reviews and analysis of existing quality indicators. A content validity testing was done twice by using a panel of experts who were from academia and the clinical areas. The final NSQIs were confirmed and applied in three nursing homes to test feasibility.
Results:The preliminary NSQIs had 4 domains and 31 indicators. Two content validity testings were performed. The indicators scoring over.80 CVI for each testing were selected and modified by experts’’ opinions. The final NSQIs consisted of 7 domains and 33 indicators. They were applied in three nursing homes and it was revealed that all the indicators were applicable.
Conclusions:In this study, it is shown that this new ’’Nursing Service Quality Indicators in Nursing Homes’’ is suitable for a holistic evaluation of nursing service quality of elderly patients in nursing homes. This NSQIs will be able to provide a basis for establishing nursing care standards and improving the nursing care quality in nursing homes.
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KEYWORD
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Nursing services, Nursing homes, Quality indicators
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